The company Connects organize the second International Congress of Contact Center and Interaction with Customers on the 23rd of may. The event will be in the living room Chané of the Fexpocruz hours 8:30 to 18:30. This activity seeks to learn about the latest trends in the generation of positive experience to the customers with the aim of satisfying them and rentabilizarlos.
“For the second consecutive year we organize an event of international stature who has contributed significantly to the formation and competitiveness of the executive of the country. This new version brings the trends and best practices from other countries on how to generate those experiences that keep customers happy and loyal to the brand for which touch upon various topics: sales through alternative channels, communication from the Neuro linguistic Programming (NLP), disruptive technologies, management of Big Data and the role of the contact center in the customer experience,” said Claudia Claver, manager commercial Connect.
The Spanish Raúl de Pablos, CEO of IZO Group, will talk about: What role do you play in the contact center in the customer experience?; the also Spanish Juan Bejar, chairman of Aplicalia Group will present the topic: beyond the traditional sale and the use of new digital channels and the argentine Enrique Román, manager of consulting Kenwin, will showcase disruptive technologies that transform companies.
The event also will participate in the argentine Daniel Polessi, sales manager of the Southern Region of Nice, with the topic: Big Data & Analytics and insights to monetize the business, and the also argentine Rodolfo Deangilinis, master trainer of NLP of the NLP University in California, with the theme: Communicating correctly from the NLP.
In addition, in the framework of the activity, will conduct a workshop called advanced Strategies in digital marketing and social media for companies, issued by the chilean expert in Social Media Marketing, Andrés Silva.
People interested in participating can contact to the phones 371-6363/700-49940 and 750-00706.